Introduction

Our top priority is to keep your privacy and personal information secure. Your trust in Smart PillBox is crucial for the success of our service. We’ve taken significant steps to ensure the confidentiality of your information. This Privacy Policy explains how Smart PillBox, Inc. (“Smart PillBox,” “we,” “us,” or “our”) collects, uses, and shares your data about our devices, applications, APIs, products, and services (referred to as the “Service”). It also outlines your controls over your information and the security measures we’ve implemented. If you don’t agree with this Privacy Policy, please refrain from using the Service.

Information We Collect

By personal information, we mean any data that could identify you through reasonable means. This also includes the information and data provided by you, information that is automatically collected, and information obtained from third parties. Our intention is only to collect information that matters. However, use of the service might be limited if you choose to keep certain information private. Whether you’re making a purchase, creating an account, or downloading Smart PillBox app, we may collect various info, such as:

Account Details:  This refers to data needed for creating the account, such as email address and password. Device Details: This refers to data that identifies with your device. This is usually your device serial number’s unique identification code. When your device syncs with the app, the data recorded is transferred to servers.

Personal Health Details: This refers to data on an individual’s health status, such as medications taken, the regimen, the dosage, the treatment dates, and the prescribed regimens. It also includes data that can be used to detect the individual’s health status. 

Caregiver Details: This refers to data that is used for sending caregiver notifications on your behalf, this includes the caregiver’s name, relationship, email address, phone number and all contact information.

Usage Details:  This data is about your activity on the app and device. This can be used for offerings, launches, product interaction, crash data, performance and diagnostic data, and other usage data.

Payment Details: This includes data about your billing address, payment method, and credit card information.

Transaction details: This includes data about purchases of Smart PillBox products and services.

Fraud Prevention Details: Certain data that is used to identify and prevent fraud

Support Details: This includes data such as your communications with Smart PillBox, the customer support team, and contacts you have shared on blog pages and social media channels.

We employ third-party web and app analytics services that utilize automated technologies for collecting and analyzing information, including personal details. This helps comprehend your interaction with our websites and mobile apps, enhance the features, improve efficacy, and optimize the overall customer experience. This information gathered may encompass your IP address, geolocation, web browser and device characteristics, the language preferences of the user, exit pages, click stream data, and timestamps of the website or app visits. Typically, Smart Pillbox treats data obtained through these technologies as non personal data. If you wish Smart PillBox not to utilize the cookies, you can disable them through your device’s privacy and security settings. However, without cookies, you may not be able to access all the features of our online services.

How we use the information

Our primary objective is to collect personal information to provide you with a secure and tailored user experience. Smart PillBox uses this information to improve our services, facilitate transactions, communicate with you, maintain security and prevent fraud, and adhere to legal requirements. Rest assured that we will not use or disclose your personal information for purposes other than those initially communicated to you without your explicit permission. The information we gather serves the following purposes.

Service Provider: We collaborate with trusted third-party vendors and service providers who play crucial roles in our business operations. These include handling payment processing, fulfilling orders, managing deliveries, providing customer support, offering development services, utilizing cloud storage, managing information technology, handling marketing initiatives, conducting data analytics, offering consulting services, and ensuring security. Our service providers are not authorized to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements.

At your request/direction: Data that you allow us to send at your request or direction. For instance, your designated caregiver or healthcare provider can receive notifications regarding your adherence to your medication regimen. Healthcare organizations can access your information through your API. It is your responsibility to exercise caution when disclosing health or medication information.

Government and Regulatory Authorities: Data is shared with authorities such as the U.S. Department of Health and Human Services federal or state government agencies as required.

Research Partners:  We may share the aggregated data with research institutions, healthcare systems, and providers; we share aggregated data for research, industry analysis, demographic profiling, and service enhancements. We ensure that the data shared will not include information that could identify or contact you.

Business Transfers: If involved in a merger, acquisition, or sale of assets, your personal information may be among the items sold or transferred. In such cases, we will maintain the confidentiality of the data and your personal information and notify the affected users before any transfer. This ensures compliance with the privacy policy at the time of collection.

Other: Information may also be disclosed if we determine that it is reasonably necessary to enforce our terms and policies or protect our operation or users.

How we protect information

Smart PillBox employs a comprehensive approach, combining administrative, technical, and physical safeguards to protect your information. We exert commercially reasonable efforts to prevent unauthorized access, misuse, disclosure, or destruction of data under our control. While we strive for utmost security and privacy, it’s important to note that guarantees cannot be provided. Encryption is used to keep your data private during transit. Still, it is essential to know that transmitting data wirelessly or over the Internet involves some risk. Communication in this manner is subject to interception, loss, or alteration and is done at your own risk. Our commitment to enhancing safeguards remains ongoing, continually working to bolster the security of your data.

Your Privacy Rights

At Smart PillBox, you should have access to and control your personal information. Depending on your use of our services, you may exercise rights such as requesting access to, correcting, amending, deleting, transferring, restricting, or objecting to specific uses of your personal information (e.g., direct marketing).

We ensure that exercising these rights won’t result in discrimination or a different level of service. However, there are situations where we may need help to fulfill your request, such as when retaining transaction data is legally mandated. We may also decline requests that compromise data use for anti-fraud and security purposes, jeopardize privacy, are frivolous or vexatious, or are extremely impractical.

Through the control settings in the Smart PillBox mobile app, you can conveniently access, modify, or delete much of your personal information. You even have the option to delete your account entirely. In such cases, Smart PillBox may retain related data concerning your service history in aggregate form, using and sharing such aggregate data for business purposes.

To cease the collection of your information, uninstall the Smart PillBox mobile app and refrain from using the service. You can opt out of marketing or promotional communications by following unsubscribe instructions, but critical service communications remain unaffected. Additionally, you can opt out of selling your personal information. It’s important to note that Smart PillBox doesn’t sell personal information in its regular course of business and won’t do so without explicit consent.

To exercise your privacy rights, utilize the Smart PillBox mobile app controls or contact us at support@pillbox.health to submit a request. We may need to verify your identity before processing your request to safeguard your information and the integrity of our service.

Policies Regarding Children

Our products and services are crafted for a general audience and not for children. We do not knowingly collect or store personal information from individuals under 13. If we become aware of personal information being collected from a child below the applicable minimum age without parental consent, we will swiftly take the necessary steps to delete such information. Your child’s privacy and safety are of paramount importance to us.

Changes To This Policy

This Privacy Policy may be updated periodically. Your rights under this policy will not be diminished without your explicit consent. In the case of significant changes, we will provide notice on our website and mobile apps, specifying the date of the most recent update. Stay informed about your privacy rights with Smart PillBox.

CONTACT US

For any inquiries regarding this Privacy Policy or assistance with exercising your privacy rights, please contact us at support@pillbox.health.