FREQUENTLY ASKED QUESTIONS

(FAQs)

GENERAL

General FAQs

  • What is a Smart PillBox?
    Smart Pillbox is a medical device for active individuals and caregivers. Its smartness lies in its ability to organize medications in seconds, set reminders, track adherence and share results. 
  • How do I open the Smart PillBox correctly?
    There are two ways to open the PillBox
    1. Simply place the pillbox on a flat surface, place one hand on the lid's center, apply a bit of downward pressure, and push the lid forward. It's a quick and hassle-free method.
    2. Hold the pillbox in both hands, use your thumbs to push the lid forward, and apply even pressure to the bottom corners. This method offers a smooth and effortless way to access your medications, whether you're on the go or at home.
  • How is medication monitored?
    The action of opening and closing the pillbox within the designated alarm window is considered a compliance action. This data is transmitted to your phone through Bluetooth, allowing you to effortlessly track your adherence progress in the reports section of the app.

HARDWARE

Hardware FAQs

  • How do I clean the Smart PillBox
    Lid: Use a dry piece of cloth to clean the lid. Turn the lid, inside out and gently rub the lid. Simply, turn the box upside down and rub softly.  A microfiber cloth works great too.
    Pill Bottles & Device: Use a damp cloth or a paper towel to clean the pill bottles. Make sure you don’t immerse the lid or device in water. Wipe the empty pill bottles and compartments. Clear out any bits you see, and let the device air-dry completely before tossing pills back in. 
  • How big is the Smart PillBox?
    215mm x 113mm x 113mm (LxWxH)
  • How many medications can the Smart PillBox hold?
    A single Smart PillBox is a six-in-one solution. You can store up to six different types of medication. Depending on the size, you can pack a month's supply of small pills or a week's worth of larger ones. Plus, you can set up phone reminders and track adherence for as many medications outside of the pill box as you need.
  • What is the battery life?
    Smart PillBox battery lasts about a week with normal use. And when it's time for a recharge, just plug in the USB cable for a quick power-up.
    Battery Details: 3.3V 3000mAh (Rechargeable) 
  • What color represents what when it comes to battery life?
    Battery < 40% - Red
    Battery < 40% - 80% > - Yellow
    Battery > 80%. - Green
  • Does it have a battery or need to be plugged in?
    Smart PillBox typically has a built-in rechargeable battery, eliminating the need for constant plugging in. It offers the convenience of portability and ensures you stay on track even without a power source. Also, as a user you should know -Power Input: 5V 1A (USB-C Type)

APP

You can download the mobile app from the Apple App Store.

App FAQs

  • Do I need a smartphone?
    Few of the functions of the device, like storing the pills, keeping it safe and all can be performed without the app also. However,  in order to program the Smart PillBox and if you want to give your caregivers updates on your progress, then the smartphone is needed.  
  • Can I customize the medication schedule and reminders?
    Yes! With Smart PillBox, you can easily customize your medication schedule and reminders to suit your specific needs. It provides flexibility to adapt to your unique routine and ensure you never miss a dose.
  • Will the times of my alarms adjust when I change time zones?
    The alarm times are set according to USA time and they will not change automatically if the time zone changes. 
  • How many devices can be connected to the pillbox at the same time?
    The pillbox allows seamless connectivity for one device per user, ensuring a personalized and secure experience.

Warranty/ Return/Refund/Order

Order/refund/return/ FAQs

  • Do you offer warranty for your products?
    All of our products undergo rigorous quality checks. Our warranty offers assurance against manufacturer defects that includes issues related to manufacturing, design, or materials. If you observe any defects, please inform us within ___ months of discovery. Please note that the warranty does not extend to damages caused by improper usage, blow or issues unrelated to manufacturer defects.
  • Do you provide refunds?
    Our policy includes a 30-day product warranty and a 1-replacement warranty. Please note that if physical damage occurs from your end, it is considered your responsibility.
  • How much can I get refunded?
    If both the product and its packaging remain unopened and undamaged, you qualify for a complete refund. However, if the packaging has been opened and the product used, you are eligible for a partial refund. Unfortunately, if the product is damaged and the damage falls outside the coverage of your warranty, a refund is not applicable.
  • What is the warranty duration?
    1 year
  • Is it beneficial for working professionals?
    Certainly! Smart PillBox is an excellent solution for professionals in the healthcare industry, especially for remote monitoring. It offers an easy way for doctors to remotely track and manage their patients' medication adherence. This not only enhances patient care but also streamlines the monitoring process, making it more efficient for healthcare providers. With Smart PillBox, doctors can ensure their patients stay on track with their medications, even from a distance, promoting better health outcomes and efficient healthcare management.
  • Does it send notifications if we miss any dose?
    If you forget to take your medicine, Smart PillBox will send you a notification on your mobile app to remind you.
  • Is there free shipping?
    Yes, we offer free shipping for domestic orders.
  • How to connect to the pillbox?
    It’s really simple!
    • Step-1 Download the Smart PillBox App
    • Step-2 Scan the QR code on the box and connect with the WiFi
    • Step-3 Add medicines and schedule reminders on the app
    • Step-4 Put Rx bottle in the Smart PillBox
    • Step-5 The PillBox is ready for the adherence magic
  • What happens when the pill box runs out of the battery does it provide any backup?
    The battery life of Smart PillBox is up to 10 days on a single charge. (Subject to Usage)
  • Can the box operate without Wi-Fi?
    Yes, it has an offline mode that functions for up to 8 hours.
  • Can I change the schedule & time of medicine in future?
    Absolutely! You can easily change when you take your medicine in the future with Smart PillBox. Just check the instructions or use the app to make the adjustments you need. It's designed to be flexible and convenient for you.
  • How many compartments are there in the pillbox?
    There are six compartments meaning you can fill six different pills/medicines.
  • What if I forget to charge it just like I forget my pills?
    Well, don't worry, our Smart PillBox has a better memory than you—it won't forget to charge! Its constant blinking, reminders on the app will help you stay powered. 
  • Should I buy it if I need a reminder for only one medicine everyday?
    If you only have one medicine to remember each day, Smart PillBox is still a great choice. It makes sure you never forget, keeping things easy and straightforward for you.
  • Can I carry this everywhere while traveling?
    Smart PillBox is designed to be travel-friendly. It's compact and portable, making it easy for you to carry it wherever you go. Whether you're on a short trip or a longer journey, your medication reminders can travel with you!
  • Is it breakable if I accidentally drop it on the floor?
    Smart PillBox is built to withstand accidental drops, but like any electronic device, it's best to handle it with care. While it's not indestructible, it has sturdy construction to minimize the risk of breakage from normal falls. Just be a bit cautious, and your Smart PillBox should stay in good shape.
  • What if my pillbox has some technical issues after using it for a few months?
    If you encounter any technical issues with your Smart PillBox after a few months, reach out to our customer support. We're here to help resolve any concerns and ensure your device functions smoothly.
  • Can I customize the medication schedule and reminders?
    Yes! With Smart PillBox, you can easily customize your medication schedule and reminders to suit your specific needs. It provides flexibility to adapt to your unique routine and ensure you never miss a dose.
  • Is it compatible with the iPhone or other devices?
    Yes
  • Can I track my medication history using the digital pillbox?
    Certainly! You can easily track your medication history using the digital pillbox.
  • What Are the Benefits of a Smart Pillbox?
    • Medication Reminders: It provides timely reminders to take your medications, helping you stay on schedule.
    • Adherence Monitoring: Tracks your medication adherence, providing insights into your compliance with the prescribed regimen.
    • Dosage Management: Helps organize and manage your medication dosages, reducing the risk of missed or double doses.
    • Mobile Connectivity: Some smart pillboxes connect to mobile apps, allowing you to monitor and manage your medication remotely.
    • Alerts and Notifications: Sends alerts and notifications to your device, ensuring you are aware of upcoming doses.
    • Data Logging: Records your medication history, which can be useful for discussions with healthcare providers.
    • Peace of Mind: Provides reassurance to both users and caregivers, especially for those with complex medication schedules.
    • Improved Health Outcomes: By enhancing medication adherence, smart pillboxes contribute to better health outcomes and disease management
  • How Can I Tell If I Am Connected to the Pill Box?
    The blue indicator of the device will turn green indicating that the device is connected to the Smart PillBox.
  • What Do the Different Lights in the Box Mean?
    • Green Light symbolizes Connect
    • Red light symbolizes Disconnect
  • Do Smart Pillboxes Work with All Types of Medications?
    Smart pillboxes are generally designed to work with a wide range of medications, including pills, capsules, and tablets. However, they are generally not designed for liquid medications or specialized medications that require unique storage conditions or handling. 
    To discuss on compatibility you can contact (Team details)
  • What occurs in the event of a battery depletion or power outage?
    The device will cease operation, but you can resolve it by recharging the battery.
  • Can I receive refill notifications on my Smart Pillbox?
    Yes, you will receive notifications for refilling prescriptions, triggered every 10th medicine cycle.
  • Are Smart Pillboxes Suitable for Individuals with Complex Medication Regimens?
    Yes, smart pillboxes are well-suited for individuals with complex medication regimens. With customizable reminders, dose management features, and adherence monitoring capabilities, these devices simplify the process of managing multiple medications and dosages. The notifications and alerts help individuals stay on track, while data logging provides a comprehensive overview of medication history. 
  • Are There Any Age Restrictions for Using a Smart Pillbox?
    No, there are typically no specific age restrictions for using a smart pillbox. These devices are designed to assist individuals of all ages in managing their medication regimens more effectively. Whether you're a young adult, middle-aged, or a senior, a smart pillbox can offer benefits such as reminders, organization, and adherence monitoring. 
  • Can I use the pillbox without a Wi-Fi or internet connection?
    If you choose not to connect the smart pillbox to Wi-Fi or the internet, it will function as a traditional pillbox, effectively organizing and storing your medications without relying on internet connectivity. However, it's important to note that the primary purpose of a Smart PillBox is to enhance medication adherence through timely reminders and real-time monitoring (RTM). For optimal functionality and to make use of its advanced features, it is recommended to connect the smart pillbox to Wi-Fi and the internet.

Want to know your eligibility? Fill in the form...

Thank You